As I sit down to write the umpteenth casino review for Ugambling, it's clear that I've yet to win any jackpots from an online casino. If I would
have won a life-changing sum, then it is highly likely that I'd be sitting on a beach in some luxurious tropical resort, instead of writing this.
Still; we don't necessarily play online casino games with the expectation of winning vast sums of cash, but to have fun while having a small chance
of winning some money.
With these realistic expectations, we come to one of the newest online casinos (as of July 2018) on the web at the moment - Jackpot21. We've already
gone into the significance of the number 21 in previous reviews, so I'll simply say that the name "Jackpot21" is indeed an entirely sensible name for
an online casino.
The first thing that strikes you when you load-up Jackpot21 is the unique colour scheme. This casino is very white, with deep purple buttons, and this
gives it a really unique feel - we can't think of any other casino with such a colour scheme. I'd go as far as to say that there is a slightly feminine
feel to this casino, although I may be accused of being too old-fashioned with that remark. Either way; it is fair to say that Jackpot21 gave me a more
relaxed, calm feeling as a result of its bright and airy choice of colours.
As for the layout; this does a good job at complimenting the striking branding, with big, clear tabs for games categories, and action buttons which easily
stand-out for intuitive navigation. The main promotional banner (so often a source of frustration through taking-up 80% of the lobby screen) occupies approximately
20% of the screen, and disappears when the page is scrolled-down, meaning that it never feels intrusive, but more informative.
Finally, as is the case for most casinos running on this particular platform, the mobile phone/tablet interface is a joy to behold. Simplicity is the order of
the day, and the designers have gone to great lengths to make this casino as easy and intuitive to use as possible, for mobile users.
Do you like slots? I certainly hope so, as Jackpot21 is literally crammed with slots games! With so many online casinos focusing on large selections of slots, it
seems a little misleading to refer to them as casinos in the first place - a better analogy would be those amusement arcades which are dotted around town centres.
There is a selection of traditional casino games to choose from, though it's very much an afterthought compared to the comprehensive selection of slots on offer.
"What slots do they have?" I hear you say? Well, think of all of the biggest name games providers, then make a list of all the most popular games you can think of
from them, and you'll have listed but a fraction of the slots games available at Jackpot21. I shan't go to the effort of listing all of the providers and games on
offer, as it'd be much easier for you to click on the "Play Now" link and take a look for yourself but, suffice to say; Jackpot21 has you covered on slots games.
Our only real disappointment, bar the small selection of traditional/live dealer games, was that there were only 10 jackpot games available. While certainly better
than nothing; we'd have expected a bit more of a focus on jackpot games from an online casino called "Jackpot21".
Okay; so, by now, I've made it quite clear that I didn't win the jackpot while playing in this online casino... but, if I had won a significant sum of money, how
easy would it have been to withdraw it?
Turns-out; Jackpot21 is a slightly mixed-bag when it comes to withdrawals. First, the bad - progressive jackpot win pay-outs are capped at £/€/$30,000.
We can see no reasonable excuse for this and would usually expect progressive jackpot winnings to be paid-out in full. Also, the £/€/$3,000 monthly withdrawal
limit for non-progressive jackpot wins is quite restrictive compared to other casinos, too - hardly what players would expect from a casino which brands itself on the
idea of winning the jackpot.
As for the good? Well, the pay-out speeds are generally very fast, at 48 hours. This goes some way to making-up for the tough restrictions on how much can be withdrawn
each month and puts many other casinos to shame. Add to that an excellent selection of deposit and withdrawal options, and you get a very acceptable cashier service...
as long as you are not one of those very lucky players who wins big.
What Jackpot21 lacks in generous pay-out limits, it more than makes-up for in quality customer service. A live chat service is available 24 hours a day, 7 days a week,
and the staff on the other end of the chat were all incredibly friendly and helpful when we contacted them. If talking in real-time to another human being is not your
cup-of-tea, then an email service is available, with a response to our query being received in little over 2 hours.
Telephone support is, sadly, missing - probably lost under a pile of jackpot winnings, waiting to be paid-out as a result of the monthly limits!
This casino offers a varied range of promotions - many aimed at returning players and offering deposit matches and free/bonus spins upon fulfilment of certain criteria.
There seems to be a healthy mixture of seasonal and ongoing offers to chose from, meaning that Jackpot21 should provide players with plenty of reasons to return again and
again. Since you're reading this review; I would hazard a guess that you're more interested in the welcome promotion available. I'll put you out of your misery:
New players at Jackpot21 can claim a generous welcome package of a 100% first deposit match, up-to £/€/$200, plus 10 bonus spins on everyone's favourite
small-to-medium-sized omnivorous mammal-themed slot - Foxin' Wins.
Jackpot21 is proudly licensed by both the UK Gambling Commission and Malta Gaming Authority. 2 very respected gaming licenses, and ones that Ugambling has sung the praises
of countless times in other reviews. To summarise; both licenses offer a great level of protection for players, and the MGA license, in particular, offers players a very
good dispute resolution service. Not that players at this casino need to worry, but it's great to have the reassurance offered by these licenses.
Another great online casino, with a fantastic selection of slots. Players should choose Jackpot21 as their preferred place of gaming for the very unique colour scheme.
Gone are the days of dark and dingy casino themes - this casino flies the flag for a more bright and positive feeling theme.
Branding aside; the welcome promotion offering bonus spins on one of the most enjoyable slots should be a good reason to join the fun at Jackpot21. Don't let my lack of a
big win put you off - maybe Jackpot21 will be the place where you hit that once-in-a-lifetime win. Even without the potential jackpot, this casino is great fun and, in the end,
that's all that really matters to Ugambling.
Slots, slots, and more slots!
Exceptional customer service.
Did we mention the huge selection of slots?
Small selection of traditional casino games.
Welcome bonus not for those with a fear of foxes.
Very restrictive monthly jackpot withdrawal limit.
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