Casilando Logo
Founded: 2017
Licenses: UK, Malta, Sweden
Operator: White Hat Gaming
Welcome Offer
Deposit Match: 100% up-to £300
Bonus Spins: 90 on Book of Dead
Wagering: 35x cash and bonus funds.



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Review

Casilando has recently undergone a complete makeover, bringing a new appearance as well as new promotions. As news of this started hitting our inbox, we knew we had to come back to this casino to take a fresh look. When a casino name is derived from 2 thirds of the word "casino", plus the word "land" and by adding an "o" on the end, we can't help but get the feeling that they're trying to be a little different. Casilando is still a relative newcomer to the online casino world, so we were surprised that they had already decided to spruce-up the casino - it certainly wasn't looking in need of a refresh as we noted in our previous review that "it flaunts its youth, with a slick modern appearance". We'll get into the details in the below sections but the first thing to note is that the old theme of "kings & queens" is now gone - not that the old theme was overly-noticeable in the first place.

Welcome to the Ugambling review of Casilando, and please feel free to read-on for more information:

Interface

There's no doubt about it; Casilando is a very bright, colourful and modern looking online casino. We also noted how modern looking the casino was in our previous review, but the change from the green, orange and grey colour scheme to a lighter more multi-coloured look really takes Casilando to another level. The casino looks very sleek and crisp and almost makes us want to upgrade our monitors to 4K versions just so we can see the colours with more vibrancy - it looks great on our iPhone screen. The casino still takes a rather minimalist approach to the way it is set out, but this simply adds to the modern feel of it. It almost has an Ikea vibe to it, which is very-much a compliment to the designers.

After loggin-in, players will find a simple menu to the top-left with three options - Games, Promotions and Account. It's deliciously clear and ensures that no time is wasted in finding what you want. Games are neatly presented as tiles going down the screen - they are slightly taller than what you'd normally find in other casinos which makes them better suited to smartphones in portrait orientation.

Casilando
Casilando


Continuing to investigate Casilando on our mobile devices, we were pleased to see that extra thought has been given to things like the positioning of the balance at the top of the screen. The balance is clearly split into cash and bonus funds, while its presence at the top of the screen ensures that keeping track of funds requires no effort at-all. The main navigation menu relocates to the bottom of the screen when Casilando is viewed on a mobile device which gives the online casino the feel of a propoer mobile app - especially on Apple devices.

Games

There is a brilliant selection of slots available at Casilando which seems to be updated on a regular basis. While the Book of Dead slot is placed at the top of the slots list to highlight the bonus spins promotion available for it, this online casino also does a good job of highlighting the newest games available close to the to of the list. There is a decent number of games categories to search through, however; this brings us to the glaring issue with Casilando - there are no other games filters. Just a search box. Mobile users used to be able to filter games by provider, and we can't fathom why that ability has been removed - most other casinos have this ability as well as other filters like RPT.

Great selection of slots aside; there is also a nice selection of classic casino games, such a roulette, blackjack, and poker, alongside a small selection of live dealer games. Games providers at Casilando include NetEnt, Betsoft, and Microgaming, with many more that we won't list for the sake of keeping this review to a reasonable length.

Cashier

Casilando do not directly state how long withdrawals will take to process, however; Ugambling can confirm that we experienced a 2-day wait for our requested funds to be received into an e-wallet account. Verification checks were required to be completed before the casino would accept our withdrawal request, though this was a fairly quick and easy process - we simply emailed a copy of our passport and were informed that our account had been verified within the day. The minimum withdrawal limit was £20, which is pretty standard for an online casino.

Options for both deposits and withdrawals are satisfactorily varied, with all the major methods offered, plus a few of the more obscure ones for players who like to be a little different.

We should also mention the well-presented "Account" page, common to a few casinos within this group, where every aspect of the withdrawal and account verification process is very easy to report on. This is definitely something we'd like to see more of in other online casinos.

Customer Service

Casilando provides players with 2 methods for getting in touch; email and live chat. The Ugambling team sent a couple of emails to the casino support team, asking very simple questions, and received responses within 3-hours on both occasions. The email address, for those who are interested, is support@casilando.com.

Live chat is advertised as being a 24/7 service and, while we couldn't verify that it was available constantly through a 24-hour period, it was available every time we logged-in to the casino, with friendly, helpful staff who were happy to answer our questions. The user-friendly appearance of Casilando is complimented by its player-friendly service.

Promotions

Casilando provides player with an incredibly generous welcome promotion, consisting of bonus spins and a deposit match. The deposit match of 100% up-to £/€300 may not be the biggest out there, but it is perfectly acceptable, while the bonus spins on offer really do make this online casino's welcome package stand-out by offering players 90 spins on Book of Dead. THis is a top slot to receive bonus spins on and, what's more, non-UK players are able to claim 10 free spins on this awesome slot without having to deposit a penny!

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The welcome promotion is joined by a host of ongoing and seasonal reload promotions, meaning that players should always have a good reason to return to Casilando. There's even a half-decent loyalty points promotion available for players who gamble on a more regular basis. As always; we recommend that players check the terms & conditions prior to accepting a bonus. The main terms of the welcome promotion can be found within the banners on this website or players can visit the Promotional Terms & Conditions section of the casino.

Licensing

The player-friendly theme continues at Casilando in the form of gaming licenses from the UK, Malta and Sweden. All of these licenses are well respected within the gambling industry and can be seen by players as a mark of the casino's trustworthiness. The Malta Gaming Authority is particularly renowned for its dispute resolution procedures.

Conclusion

Were the team behind Casilando justified in refurbishing the casino at such an early stage in its life? Well, if our latest experience is anything to go by, then it's a resounding "yes". The casino looks better than ever in-terms of appearance while the promotions have improved by leaps and bounds. An already strong selection of games continues to grow at an impressive rate and the customer service team is clearly still at the top of their game. We're a little disappointed by the loss of the Games Providers filter, but that is more than made-up for by the vast improvements made elsewhere. Casilando state that they are "here to show you what changing the game looks like", and they certainly have.

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