21Casino Logo
Founded: 2015
Licenses: UK, Malta, Sweden
Operator: White Hat Gaming
Welcome Offer
Deposit Match: 121% up-to £300
Bonus Spins: N/A
Wagering: 35x cash and bonus funds.



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Review

21Casino (formerly, Twenty One Casino) has recently undergone a major revamp to bring it up-to-date to 2019 standards - not that it ever felt out-of-date in the first place. Anyway; with a new design and all the fanfare that casinos like to make to announce such things, Ugambling couldn't resist revisiting this casino to find-out exactly what's new. The last time we reviewed 21Casino back at the start of 2018, we appreciated the high customer service standards, intuitive layout and ability to search through the games, while we weren't so keen on the lack of live-dealer games, reload promotions and some of the pay-out terms.

Interface

21Casino has an ultra-modern appearance, with sharp, straight lines criss-crossing a dark background. The whole casino feels sleek and wouldn't look out of place in high-end locations such as Monte-Carlo. The same elegant feel extends to the mobile interface, where 21Casino would look great on the latest smartphones with edge-to-edge screens.

Did we mention the logo? While it may seem like a strange topic to cover in a casino review, the logo is certainly worth a mention. An intricate design blending 1's and 2's into something resembling a gold crown - much like the rest of the casino, a lot of effort has been put into the design of the logo.

21Casino
21Casino


Navigation is a joy in this online casino, as it seems to borrow from the best of interface designs on both desktop and mobile applications. The main menu is short and concise, meaning that it's very self-explanatory as to where you need to go for games, account management, banking etc.. A particular highlight of the new-and-improved 21Casino is the main dashboard, which features a bonus progress tracker - making it clear to players how they are progressing through any bonus wagering requirements.

Games

To borrow a joke from the previous iteration of this review; players need not be concerned that 21Casino only features 21 games. The selection goes into the hundreds - over 600, in-fact. Hit the "Games" tab, from the main menu, and you'll instantly be presented with the new games available. Having checked over a period of a few weeks, we are happy to confirm that the list of new games is being updated regularly with the latest and greatest games. Slots are clearly the main focus of this online casino, but players can also choose from a selection of classic and live-dealer casino games - all easily found using the cleaver tools available.

What are these clever tools, you ask? Well, apart from the sensible categories, 21Casino has a search box so players can search for specific games, and a very intuitive filter which allows for sort orders to be modified and for multiple selections of games providers to be shown. There's also the option to display the RTP on each game which will be very useful to the more serious gamers.

The only real criticism we have of the games at 21Casino is the same as we had last time - namely; the lack of live-dealer games. We counted 17 into total which, while all good games, is quite a limited selection when compared to some other casinos.

Cashier

Another area where 21Casino has made great strides with it's revamp is the cashier section. The selection of banking methods, while varying depending on the player country, has been increased so there should be something suitable for every player. Payment methods available to UK players include the usual suspects of Visa, Mastercard, Skrill/Neteller, and bank transfer, with the recent addition of PayPal.

As with any UK-licensed casino, the withdrawal terms are very player-friendly, with low minimums and quick pay-outs upon completion of the account verification process. When we came to make our withdrawal, we were asked to submit the usual identification document which were approved within the same day, after which the funds reached our account within 72-hours.

We should also mention the well-presented "Account" page, where every aspect of the withdrawal and account verification process is very easy to report on. This is definitely something we'd like to see more of in other online casinos.

Customer Service

21Casino clearly puts customer service high on their list of priorities. Not only was the person at the end of the live chat service (available 24-hours a day, 7-days a week, if you're interested) very friendly and helpful, but our emails to the support email address were all answered within the hour. It's very rare or us to ever experience any issues in which we need to contact a casino in an emergency, but it's good to know that someone is there to help when we really need it.

Promotions

Playing-up to its name, 21Casino offers new players an interesting percentage for a deposit match bonus - 121%. While not being the most generous of welcome offers, it certainly isn't the smallest and we do commend 21Casino for offering something a little different (Ugambling is not aware of any other online casino offering 121%). The terms attached to this welcome promotion are generally in-line with other UK-licensed casinos and the excellent interface makes things like tracking playthrough very simple. As always, we recommend that the terms & conditions are reviewed prior to accepting any bonus, and the main terms of the welcome promotion can be found within the banners on this website.

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The casino also offers players a range of seasonal and on-going reload promotions, including some which offer bonus spins on popular NetEnt slots. Finally; a loyalty points scheme is on-place, which we're happy to say represents good value for players.

Licensing

If we were to give you a list of 21 different reasons to play at 21Casino, then the gaming licenses would certainly be in the top-5. The UK Gambling Commission and Malta Gaming Authority licenses give this casino an air of trustworthiness, as players can game safe in the knowledge that the casino is fair and reputable. The Malta Gaming Authority is particularly renowned for its management of player complaints.

Conclusion

21Casino has benefitted greatly from its recent redesign and really does sit comfortably as a great example of how online casinos should be in 2019. There are loads of clever design choices which empower players in both their gaming and account management, while the promotions and terms have been boosted as a result of their simplification (largely thanks to the UK casino license). Players will find a great selection of games which is only tainted slightly by the lack of live-dealer titles. All-in-all; 21Casino is a fine place for any player to while-away the hours, and Ugambling awards it a score of 21-out-of-21.

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